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Customer Service Questions

Find answers to common questions highlighted here. If you have a specific question, please don't hesitate to email us or call 1.800.336.1977 / live chat 9AM-5PM MT Monday – Friday.

Answered your question? Head back to the Support Section

If your tracking information shows that your package has been delivered but you cannot locate it, please take a moment to check your porch area, planters, doorways, fences, and even with your neighbors. Also review that the correct shipping address was entered on your order.

If you haven't been able to locate your package after 3 days of searching, follow the instructions below:

  • For FedEx packages, please contact us and we will be happy to schedule a driver follow up.
  • For USPS packages, please call your local Post Office. They will likely be able to give you additional instructions.

If your package cannot be recovered, we will assist you in replacing the order.

We do require you to contact us within 7 days after delivery notification otherwise we are not liable for the lost package.


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