Retail orders are subject to the following policies:
Cheapest Way Shipping Rates*
|Order Amount||Shipping Charges|
|$0 to $49.99||$6.95|
|$50 to $99.99||$9.95|
*Shipping service allows us to ship the order by the carrier of our choice (USPS or FedEx). Delivery is usually 4-7 business days, depending on distance, but is not guaranteed.
†FREE shipping is provided on orders over $100. This ONLY applies to orders shipping to a street address (No PO Box) within the 48 contiguous states of the U.S.
Please see the exceptions listed below.
†Exceptions to Free shipping:
Retail orders over $100 going outside the lower 48, or to a PO Box, will receive a $15.00 credit towards the cost of shipment, with the client paying the difference. This includes Alaska, Hawaii, ALL P.O. Boxes, and US protectorates (Guam, Puerto Rico, US Virgin Islands). These orders will be shipped via USPS Mail or FedEx, whichever costs less or is required. The website will show the real time rate and the credit will be applied retroactively when the order is processed.
Shipping charges will be applied for orders where a specific shipping method is requested or for signature required packages.
Military orders - Due to the generous discount offered, actual shipping charges will be billed. All APO/FPO/AE/AP addressed orders must be shipped USPS Priority. Transit times vary greatly once the package is delivered from the USPS into the military mail system. We are unable to track the package in the military mail system. Please allow 1-3 weeks for delivery.
Express Shipping (2-day and Overnight shipping)
2-Day Shipping is not a guaranteed service for all carriers starting January 1
Express orders are billed at our heavily discounted FedEx rates, which will be displayed on the website during check out, or quoted by our staff during phone orders.
Express orders received Monday through Friday by 1 p.m. MT / 2 p.m. CT will receive priority attention and be shipped the same day. Orders received after 1 p.m. MT / 2 p.m. CT will be shipped the next business day. Express orders placed over the weekend will be shipped on Monday.
The best way to request Saturday delivery is to order by phone rather than through the website. Saturday delivery may not be available in your area. Orders received by 1 p.m. MT / 2 p.m. CT on Friday can usually be shipped for Saturday delivery for an additional $15.00 added to overnight shipping charges.
What if my package is lost/stolen?
We are not responsible for packages that are marked delivered by the carrier and stolen or lost after the delivery. Reshipments to any address that has experienced theft and deemed a bad address will be billed to the client for both product and shipping. We strongly encourage you to choose a safe and secure delivery location where the package can be left with a person or request signature required for an extra fee.
Before placing an order with our U.S. site, please check with our Canadian distributor by clicking on www.hammernutrition.ca. United States shipping charges do NOT apply to Canadian orders. All orders going to Canada will have a shipping charge. We ship to Canada via Express Mail International and will e-mail you with a shipping quote requesting your confirmation before we ship ANY order to Canada.
Note: Many products are restricted for import into Canada including any products containing L-Carnitine and CBD. We strongly encourage orders through our Distributor to avoid delays.
At this time, we are not accepting international orders via our web site. Please call our order number 001(406)862-1877 to place your international order by phone, between the hours of 9 AM and 5 PM, US Mountain Standard time. The price we quote you will be for the items you are ordering, plus shipping charges. Note, shipping charges do NOT include duties, taxes, or other applicable fees for your country. Please check with your local customs agency or the appropriate government offices to clarify possible charges.
In an effort to reduce fraud, ALL international orders may be subject to a cardholder verification form that needs to be submitted, reviewed, and approved prior to sending your order. The form will need the billing address attached to the credit card you wish to use. We reserve the right to cancel any order with fraudulent characteristics.
Please note: If customs refuses delivery of your package and returns it to Hammer Nutrition, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won't be credited to your account. Additionally, if for some reason, customs holds your package for customer pickup/payment, we are no longer responsible for the package at that time. We appreciate your understanding.
We do accept backorders under certain conditions and circumstances as follows:
Consumables: If a consumable item will be out-of-stock for less than one (1) week, we will hold the order and ship it complete when the out-of-stock item comes in on all ground shipments.
If a consumable item will be out-of-stock less than one week, and you elect to have your in-stock items shipped immediately, we will charge regular shipping on the primary order and also on the subsequent backordered item(s) when they are expedited.
If the consumable item will be out-of-stock for more than one (1) week, we insist on sending you an immediate partial shipment of your in-stock item(s). We will pay the cost of shipping the backordered consumable item when it becomes available.
Non-Consumables: If a non-consumable will be out-of-stock for less than a week, you may elect to hold your entire order until the out-of-stock item arrives. If a non-consumable item (clothing, accessories - anything you can't eat) will be out-of-stock for more than a one (1) week, it must be ordered separately and will be shipped when it comes in and separate shipping charges will apply.
Frequently asked questions related to shipping
How long will my order take to arrive?
FedEx Ground Shipping
Flat rate ground orders are usually shipped within 1-2 business days after receipt.
- Please note that orders placed Friday after 2 p.m. MT over the weekend will not be processed until Monday.
- Orders with standard shipping placed after 2 p.m. MT are not guaranteed to be processed and shipped the same day.
- Orders ship within 1-2 business days of processing.
What if my FedEx package hasn't arrived?
If FedEx tracking shows that your package has been delivered but you can't locate it, please take a moment to check your porch area, planters, doorways, fences, and even with your neighbors. If you are still unable to locate it, please contact us within 3 days of the delivery date so that we can schedule a driver follow up with FedEx. If FedEx is unable to locate the package at that time, we will assist you in replacing the order. However, if you don't contact us within the 3-day time frame, we are not liable for the lost package.
Where should I have my order sent?
Shipping is quickest to a business address, so we recommend this if at all possible. If you use your business address as your shipping address, PLEASE include the name of the business to help the delivery person find your address, AND include your name as the contact. If you prefer to have your orders sent to your home, please be sure to include any special instructions (i.e., "leave on front porch") in the comments field of the shopping cart. Of course, you may also ship to your billing address or to an alternate address of your choice. If your order is a gift and you would like the invoice to be mailed to you rather than included in the package, please note this in the comments field of the shopping cart.